The Secret to Engagement? Conversation. What’s not a secret is that healthcare is inconvenient, complex, and difficult for the average person to understand. What do people want from healthcare? They want a real person, on-demand, to help guide them, via mobile. Modern people expect modern communication. We engage members in the mode they’re accustomed to.
Quickly and easily connect with on-demand human help to answer questions or guide you through the healthcare process. This isn’t your typical TPA customer service representative. We are a Care Guide and an advocate for your employees. We can answer anything from simple benefits questions all the way to helping your members get out of the costly hospital systems and get scheduled at lower-cost, higher-quality facilities saving the member and the plan a huge amount of money.
With the HSG mobile app, we make it easy to engage members anytime, anywhere. Send instant push notifications to your entire employee population, a segment of your employees, or just an individual employee. These aren’t just one-way messages. Employees can respond back and have a conversation with their Care Guide to learn more. Engage employees with anything from a simple reminder for a flu shot all the way to encouraging them to get preventative care. The Care Guides can even help them get that care scheduled!
Employees not only need a guide to help them but they also need all of their healthcare tools in one place. That is exactly what they get with the HSG mobile app. Organization information, benefits breakdowns, accumulator feeds, provider networks, insurance cards... we include it all right at their fingertips!